Select Page

Contact Support

Boveda Butler Support: Email: support@blustreamcorp.com Phone: 1-888-997-2707   Support for Other Boveda Products: Email: info@bovedainc.com Phone: 1-952-745-2900   Boveda Knowledge Base: Boveda Knowledge...

1. My sensor won’t connect

You can tell if you are connected to a sensor on the My Valuables page. When your sensor is connected, it will display a small Bluetooth icon in the upper right hand corner. When the sensor is disconnected, the icon will disappear. To troubleshoot the connection,...

1. How long will my battery last?

Sensors use a common CR2032 lithium coin type cell. The battery will last for approximately 1 year under typical conditions, but there are certain conditions that will affect battery life. When Impact Detection is enabled, the battery life will decrease depending on...

2. My valuables name and profile data keep disappearing

If your valuable’s name & profile data keep disappearing, the likely cause is one of two things:You do not have internet access which is causing problems syncing the data.You accidentally completely closed the App before the data could be saved. Wait until...

2. How do I replace my battery?

The battery level of your sensor can be checked on the My Valuables page using the battery gauge located in the upper right hand corner for the sensor summary. Notifications will also be sent once your battery level has dropped into the critical range. The sensor...

3. Humidity and Temperature icons have disappeared

Is your sensor’s name displaying but not the humidity & temperature icons in the My Valuables list?If so, this means your sensor has been un-linked.  A sensor can currently only be linked to a single user’s account. Refer to “Using the Boveda...

3. How can I add a second sensor?

To add additional sensors, simply press the + button in the upper right hand corner from the My Valuables screen and follow the same process as linking your first sensor. For more detailed instructions refer to Getting Started, Section 2, Linking your first...

4. Why is my sensor’s data missing?

Sensor data in the Boveda Smart Sensor App may be missing for the following reasons:The device is currently not connected to the sensor. Once you enter back into Bluetooth range of the sensor, the data will upload to your device.If you do not have an internet...

4. How do I change temperature units?

1) From the My Valuables screen, tap icon in the upper left hand corner to open the User menu.2) Toggle the “Units” setting to the desired...

5. Linking a sensor has failed

If you are trying to link a new sensor to your account and its keeps failing, it is typically caused by one of the following reasons:A poor or dropped internet connection. Your device must be connected to the internet throughout the linking process. Afterwards you can...